Who is responsible for managing personal information

THE BEACH HOUSE MYKONOS is privately owned and this Privacy Policy explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information we collect or which you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

What information we collect

If you choose to make a booking or make queries about a potential booking, we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

We also collect website usage information and do this by using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.

How we use your information

The information you provide or which we collect may be used in a number of ways, for example:

• To enable us to complete your booking
• For statistical purposes when we evaluate our range of services
• To manage customer service queries
• To help us to provide details or information you may have requested

On what legal basis we process your information

We will always process your personal information on lawful grounds like the ones set out below:

Performance of a Contract

If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.

Legitimate Interest

We want to give you the best possible customer experience whilst respecting your privacy.

We may use some of your personal information for statistical purposes when we evaluate our range of services.

We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.

They may use this to serve targeted advertising/content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform. We also provide tracking opt-out links in our Cookie Policy.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.

Consent

We may ask your consent to contact you with marketing information regarding our services.

You can withdraw your consent at any time.

Legal Obligation

We may also use and disclose your personal data for compliance purposes, as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.

Who we share your personal information with

In order to provide you with the products and services that we offer we may share your information with:

• credit/debit card companies
• other third parties who we may need to work with to deliver services or fulfil travel plans on your behalf, for example ferry companies, cruise companies and other suppliers

We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, to legal and taxation authorities, to prevent crime and in order to establish, exercise or defend our legal rights.

How we manage personal information

We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

If we transfer your personal data to service providers outside the European Economic Area then we will always use a lawful method to do so. In the case of transfers to other countries outside the European Economic Area then this will be an agreement in a form approved by the European Commission.

Updating Your Details

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to info@beachhousemykonos.com.

Alternatively, you can call on +30 6946838162.

How long will we hold your information for

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

Your rights

You have the right to ask us at any time:

• To confirm whether we hold any of your personal data
• To send you a copy of any personal data that we hold about you
• To correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
• To delete (to the extent possible) any of your personal data
• To stop processing your personal data
• To let you have a portable copy of the personal data we hold about you
• To stop processing any of your personal data that we process on the basis of our legitimate interests
• To stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights or wish to object to our use of your personal information, please contact us by email to: info@beachhousemykonos.com

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Does this Privacy Policy apply to linked websites?

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

Privacy Policy updates

We keep our privacy notice under regular review and we will place any updates on our webpage.

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with the Hellenic Data Protection Authority (HDPA) at:

Kifissias 1-3
115 23 Athens
Greece
Call Centre: +30-210 6475600
Fax: +30-210 6475628
E-mail: contact@dpa.gr

Latest update: January 2019